This position reports to the IT Manager within the ALMA Computing Department (ADC) and is responsible for planning and overseeing the IT support services to ALMA daily operations providing direct supervision to the IT Support team as well as participating as an active technical member of the group. The position also provides first level diagnostic and troubleshooting for the IT infrastructure and Cybersecurity and collaborates on computing projects. The position provides leadership for the support of computing systems operations, as well as cyber-security implementation aspects and coordinates all activities of the IT Support team, aiming for the efficient use of available resources and sustainable operation. This position will collaborate with the IT Specialists team to deliver exceptional support to customer. This role is expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training.
